Terms and Conditions

2-1-1 Texas Information and Referral Network (TIRN) Chat etiquette
• Use a computer or mobile phone with a strong internet connection to minimize disruptions.
• Use respectful language.
• Stay focused on the chat and respond consistently. Limiting multitasking can help.
• If you need to step away from your computer, let us know or end the chat, and come back when you have more time.

2-1-1 TIRN reserves the right to terminate your access if you violate these Terms, including by engaging in the prohibited uses described above or for other reasons not outlined here. For example, we might determine that you’d be better served by a different kind of support or that you require service beyond those that we can reasonably provide to you. 2-1-1 TIRN may terminate or suspend your access to all or part of chat services, in our sole discretion, without notice, for any reason.

Chat Terms & Conditions
USE OF THIS SERVICE IS BOUND BY THESE TERMS AND CONDITIONS. Please read the following statements before using this service. By using 2-1-1 TIRN Chat, you agree to the terms described below. If you don’t agree to the terms, you may not use this service.

Nature and Use of Information Provided Through This Service
During your chat session, you will be asked to provide us some demographic information such as gender, zip code, military status, and age. 2-1-1 Texas is committed to your privacy and agrees to keep your information confidential. If you choose to share additional personal information with us, it will be used for internal purposes allowing us to better serve you. We never sell, rent or exchange any of our clients' information. Any information provided by you will be disclosed in accordance with applicable local, State and Federal laws and regulations. A transcript of your chat session between you and our contact specialist is recorded and stored for quality assurance and training purposes.

Privacy and Security
We take your privacy and security very seriously. Security controls, including encryption and authentication, are in place to protect your information from unauthorized disclosures. Any information provided by you or collected on you will not be shared or disclosed with any third party except as specified in this policy. We do, however, reserve the right to disclose any personal information to the authorities at our sole discretion and as required by law. Despite these protections, the Internet remains an imperfectly secure environment, and 2-1-1 TIRN cannot guarantee protection from intruders or interceptors. You agree to use this service and submit information at your own risk. You agree that 2-1-1 TIRN has no liability regarding unauthorized access to this service by a third party.

Modification of the Terms, Conditions and Privacy Statement
These statements may be modified from time to time. Any changes will be effective immediately upon posting. Each time you access this service you will be presented with the current terms, conditions and privacy statement for acceptance. When you use our services, we assume you have agreed to our most current policies and terms of service.